EXp UK Suspends Estate Agent Accused Of Misleading Clients

A leaked memo reveals that independent estate agent Ian Wyn-Jones who is facing allegations that he misled some of his former clients after being instructed to sell their properties has been suspended by eXp UK.

Wyn-Jones, from Anglesey, has two decades of experience in the industry, and operates as a self-employed estate agent under the eXp UK brand, is currently being investigated by the franchise following a string of allegations accusing him of creating fake visits and feedback, false offers for houses, and failing to pass on offers to sellers.

The independent estate agent, a former Purplebricks territory manager, was the subject of an investigation by the current affairs series Y Byd ar Bedwar in Wales this week. The allegations range between 2019 and 2023.

eXp UK issued EYE with a statement yesterday in which it confirms that an internal review of the matter is currently being carried out. See article below.

While officially no further statement will be issued by the firm until the matter has concluded, unofficially the company has written to all eXp UK agents informing them that Wyn-Jones, who also previously worked as an estate agent with easyProperty, has been suspended. His website has been taken offline.

Internal correspondence shared with EYE by a well-placed source reveals that the head of the business, Adam Day, issued the following statement to all agents yesterday:

“Many of you will have seen the article in PIE [Property Industry Eye] this morning relating to the TV programme yesterday evening regarding one of our agents.

“As a result of the programme, we’ve decided to suspend the agent from eXp UK until we have conducted & concluded a full investigation in to the claims and allegations made

“This investigation will involve a standards committee based in the US

“It would be premature to comment further until then, except to say that much of the programme was dedicated to alleged issues from 2019, which was before the agent joined eXp.

“There’ll be no further comment, and we would politely ask you not to engage in any social media related to this.”

Estate agent accused of abusing position and misleading clients