EXp UK Dismisses Estate Agent For Abusing Position And Misleading Clients

Independent estate agent Ian Wyn-Jones has been dismissed by eXp UK following allegations that he misled some of his former clients after being instructed to sell their properties.

Wyn-Jones, from Anglesey, has two decades of experience in the industry, and operated as a self-employed estate agent under the eXp UK brand. But he has been investigated over the past couple of months by the franchise following a string of allegations accusing him of creating fake visits and feedback, false offers for houses, and failing to pass on offers to sellers.

The independent estate agent, a former Purplebricks territory manager, was recently the subject of an investigation by the current affairs series Y Byd ar Bedwar in Wales. The allegations ranged between 2019 and 2023.

Now eXp UK has issued a statement confirming that Wyn-Jones has been shown the door.

eXp UK’s statement read: “Allegations were made of instances where his approach to customer service fell short of client expectations. As a consequence of the allegations made, eXp UK immediately suspended Wyn-Jones from their platform and halted permission for him to promote himself as an eXp agent. eXp also announced a formal investigation into the allegations.”

Wyn-Jones first partnered with eXp in January 2021 and prior to this was a franchisee with easyProperty and a territory manager with PurpleBricks before that.

The investigation by eXp was conducted in the United States by members of the eXp Global senior team. This thorough process has now concluded and it finds that Wyn-Jones at times fell below the standards set out and expected by eXp. It also found that the majority of the criticisms made of Wyn-Jones relate to his time working at previous companies.

The statement added: “In the circumstances, it is with regret that Ian Wyn-Jones has now been terminated as an eXp partner agent with immediate effect. This is due to the evidence of his failure to maintain required customer related standards at all times during his tenure with eXp UK.

“No further statement or comment will be made on this matter.”